Support Centre FAQs
PRODUCTS
1. Which lids fit my cup or container?
Lids to fit your cup or container are found on the same page. This allows you to quickly add items to the cart and checkout.
If no lid shows on the page, then the cup doesn’t have a lid to fit, or there is no stock. If you are unsure, please contact us.
2. I need help finding product dimensions
Further information can be found on the product page.
Should you require further details, please contact us.
3. A product shows as out of stock. When will it arrive?
You can contact us to find out more.
You may also ask us to add you to the mailing list. A member of our team will notify you as soon as the stock becomes available. You will not receive further marketing emails when signing up.
4. Do you have a catalogue?
You may view the latest catalogue by clicking here. Prices, which can be subject to change, are as listed on the website.
PAYMENT & DELIVERY
5. When will my order be shipped?
1pm Monday-Friday is the cut-off time for same-day dispatch. If you order after 1pm, your order will be dispatched the next working day.
We do not dispatch orders on the weekend. Orders placed on the weekends are dispatch on Monday. You can find out more on our Delivery Information page.
6. How long does delivery take?
Our standard delivery time is 1-2 working days to mainland UK. Next working day delivery is delivered to you the next day, whilst palletised orders are sent on a 2-day service.
We offer Saturday deliveries except bank holidays. Please click here to find out more.
7. Do you dropship/blindship?
Yes we can. Simply contact us before you place the order, or as soon as possible when the order is placed so we can remove all material from the order.
8. I need to return my item, what do I do?
Please send us an email detailing the reason for your return within 7 days of purchase. Make sure to include your Order ID (found in your original order confirmation) as well as any other information you can give.
The more details you give the faster we can respond.
To read our Returns Policy in full, please click here.
9. What payment methods do you accept?
We accept various card payments and PayPal payments through the website. We can also take orders over the phone (card only).
10. Can I come and collect?
We do not offer collections.
11. Do you ship to Ireland?
We do not ship to Southern Ireland. However, we can ship pallet orders to Northern Ireland upon request.
DISCOUNTS
12. Do you provide any discounts or special prices?
Volume discounts available on pallet orders. Please contact sales@eventsupplies.co.uk with product SKU and quantities and we will email you a quote accordingly.
WEBSITE
13. Can anyone order from Event Supplies?
Yes. Anyone and any business can order from Event Supplies. You can also checkout as a guest with no account.
14. Can I sign up to an account?
Anyone can sign up to an account and by doing so, you can check out faster and use a whole host of other features. Simply click on Create an Account to sign up.
15. I’m having a technical difficulty
Please let us know so we can resolve this as soon as possible. We are also able to take orders over the phone, should you need to order as soon as possible.
16. I haven’t received my order confirmation
Please allow a few minutes for your confirmation to arrive. Be sure to check your spam or junk folder, and if you still haven't received it, contact us.
17. How secure is your site?
Our website is SSL secure meaning sensitive information such as payment details and login credentials is transmitted securely.
We also abide by the General Data Protection Regulations (GDPR) to make sure your data and information is handled correctly. Furthermore, we do not store any payment details.
To read our Privacy Policy, please click here.
CREDIT ACCOUNTS
18. Do you accept credit accounts?
We accept credit accounts for business and non-registered businesses – providing approval from our relevant department.
Please send us an email outlining your business and requirements.